Terms

Finnish Floorball Federation Fan Shop – Terms and Conditions

Effective from 19 October 2026

General Information

The products available in the online store are sold by Fais Finland Oy. We sell products to individuals aged 18 or over in Finland and throughout the European Union.

All product prices include Value Added Tax (VAT). We reserve the right to change prices and shipping fees.

Fais Finland Oy is responsible for processing and delivering orders.

Ordering

Products are primarily ordered online at fanikauppa.salibandy.fi using the shopping cart.

All orders are confirmed by email. The order confirmation includes the total price, shipping costs, and details of the products ordered. A valid email address must be provided when placing an order to receive the confirmation.

By placing an order, you agree to the terms and conditions in effect at the time of your purchase.

Order and Payment Confirmation

We will send you an order confirmation by email containing:

• A list of the products ordered
• The total order amount
• A breakdown of applicable taxes

You will also receive a payment confirmation from Paytrail Plc, including the payment amount, transaction reference number, and date.

If you have any questions regarding your payment transaction, please contact Paytrail directly at +358 20 718 1830 or asiakaspalvelu@paytrail.com.

Payment Methods

Products and shipping costs must be paid at the time of placing the order.

The following payment methods are available in the online store:

Nordea, OP Financial Group (Osuuspankki), Danske Bank, Ålandsbanken, Handelsbanken, S-Bank, Aktia, Savings Banks (Säästöpankki), POP Bank, Oma Savings Bank, Visa, MasterCard, American Express, Diners Club, Collector invoice and instalment payment options, Jousto invoice and instalment payment options, and Paytrail Account.

Payments are processed through Paytrail Plc.

Payment Service Provider

Payment processing services are provided by Paytrail Plc (Business ID: 2122839-7) in cooperation with Finnish banks and credit institutions.

Paytrail Plc will appear as the payment recipient on your bank statement or credit card bill and will forward the payment to the merchant.

Paytrail Plc is an authorised payment institution.

In the event of a complaint, we kindly ask you to contact the product supplier first.

Paytrail Plc
Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland

Phone: +358 207 181830
Website: www.paytrail.com

Delivery Methods and Times

We dispatch orders every business day.

We aim to dispatch orders on the next business day after the order is placed, provided that the products are in stock. If a product is not immediately available from our warehouse, delivery may take slightly longer than estimated.

Shipping costs depend on the total size of the order and the number of packages. Available delivery options and their costs are displayed in the shopping cart and at checkout.

You can choose between the following delivery methods:

• PostNord Collection Point Delivery
• Local Pickup

PostNord Collection Point Delivery

When selecting PostNord Collection Point Delivery, your order will be shipped to the nearest available PostNord collection point.

Local Pickup

You can also collect your order directly from Fais Finland Oy's premises in Helsinki.

Pickup address:

Fais Finland Oy
Haukilahdenkatu 4, 2nd floor
00550 Helsinki
Finland

Pickup hours: Monday–Friday, 8:00 AM–4:00 PM.

If you select local pickup, we will notify you by SMS when your order is ready for collection.

Estimated Delivery Times

Orders shipped within Finland are typically delivered within 2–10 business days after dispatch.

Delivery times for international orders depend on the destination country and are estimated at 5–14 business days.

Exchanges and Returns

You have the right to exchange or return products within 14 days of receiving your order.

Please note: The right of exchange and return does not apply to personalised products or hygiene products.

Returned products must be unused.

Customers are responsible for covering the return shipping costs. Return packages must be delivered directly to Fais Finland Oy and not to a parcel collection point.

Products must be properly packaged in a shipping bag or other suitable protective packaging.

We do not accept returns made more than 14 days after the order has been received.

Once your return has been approved, refunds will be processed as follows:

• Online bank payments: We will send you an email containing a link where you can provide the bank account details required for the refund.
• Card payments: The refund will be issued directly to the card used for the original payment.
• Invoice or instalment payments: The invoice or payment agreement will be cancelled accordingly.

Shipping fees are non-refundable.

Delivery Issues and Defective Products

If a product is lost during shipping, arrives damaged, or you receive an incorrect item, please notify us immediately by email at tilaukset@fais.fi or by post at:

Fais Finland Oy
Haukilahdenkatu 4
00550 Helsinki
Finland

Any issues concerning incorrect deliveries or defective products must be reported as soon as possible.

If a package has been damaged during transportation, a damage claim must be submitted to the shipping carrier immediately.

Products are covered by their respective warranty terms.

Product-specific warranty information is available in the product descriptions. Warranty terms may also be provided in the product's user manual, a separate warranty document, or on a website specified by the manufacturer.

Other Terms

We reserve the right to amend these terms and conditions at any time.

Customers are responsible for reviewing the terms and conditions in effect before placing an order